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   bullet point Achieving Client Service Excellence
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Developing your People

 

"You get the best effort from others not by lighting a fire beneath them, but by building a fire within."
- Bob Nelson

 

Every job role provides individuals with an opportunity to learn. Sometimes they will teach themselves, sometimes they will be coached by colleagues and other times they will learn from feedback from management or clients. Providing employees with relevant structured training programmes has many benefits. For you as an employer it is an effective way of:

 

bullet point Meeting the needs of a group of individuals who share common training requirements;
bullet point Ensuring a common message around philosophies and procedures;
bullet point Reducing risk and increasing efficiencies;
bullet point Increasing morale, motivation and retention rates;
bullet point Enhancing your organisations professional image with both your employees and your clients;
bullet point Increasing your capacity to take on new systems and technologies;